People who understand the role emotions play in the workplace are more likely to be successful in their careers, says a visiting academic at the Australian School of Business (ASB).
Stephane Cote from the University of Toronto discussed his research on the management and perceptions of emotions in the workplace at a recent ASB management symposium on ‘emotions at work.’
“In the research we looked at the best strategies for dealing with emotions at work and how effective people are at managing their emotions. The research showed that people who are able to manage emotions better are more likely to be successful in their careers, says Stephane.
“The best leaders have an understanding of the role emotions have in the workplace and are able to apply it when negotiating and making decisions,” he says.
A number of international academics attended the symposium presenting their latest research on topics including handling negative emotions, emotional labour and emotional intelligence.
Markus Groth, Associate Professor of Management at ASB, says the symposium was a great success: “The visiting academics presented cutting-edge research trends showing how people in the workplace effectively deal with the emotional demands placed on them by organisations, co-workers, and customers.”
Alicia Grandey, Associate Professor at Penn State University, presented research on the negative consequences of faking emotions in the workplace, particularly in customer service. Jim Diefendorff, University of Akron, also explored how to manage emotions in emotionally charged workplaces such as customer service and nursing.